Social & Community Manager

At Tilting Point  we are committed to being the best global partner for games, leveraging our expertise in publishing, growth acceleration, and strategic M&A to maximize potential and drive long-term success for our partners. We are currently seeking a Community & Social Media Manager to join our Marketing Team from our office in Barcelona to contribute to our mission of scaling great games and studios to new heights!

Your Future At Tilting Point 🚀

As the Community & Social Media Manager, you will work closely with the Marketing, Player Support, Live Ops, Creative, and Product Teams in delivering best-in-class, cutting-edge community and social media programs. You should demonstrate passion for the gaming industry by implementing a love for the game communities and act as an advocate for players as well as the production teams through forums, live streams, as well as social media outlets:

• Lead community and social media strategy and execution across your allocated games, overseeing strategies for multiple titles simultaneously.
• Create, curate, and publish engaging content across social platforms, leveraging tools such as Canva, Adobe Creative Suite, and scheduling platforms like Hootsuite or Sprout Social to maintain a consistent and high-quality content calendar.
• Achieve growth and engagement goals; analyze and draw conclusions from previous social campaigns to increase the performance of new ones, optimizing both content and strategy based on performance data.
• Measure the impact of social initiatives on key performance indicators such as game retention, engagement, and acquisition.
• Champion and execute new community programs such as VIP initiatives, live streaming sessions, direct in-game interactions with players, and user-generated content campaigns to foster deeper player relationships.
• Develop and maintain strong relationships with players; monitor and moderate game communities and conversations, managing groups of moderators across platforms like Discord, Reddit, and social media networks.
• Mitigate community issues and resolve conflicts proactively to ensure a positive and inclusive player environment.
• Gather and report player feedback, identifying opportunities for improvement or innovation; pitch content and community-focused ideas to development and publishing teams.
• Build and manage community platforms including Discord Servers (with custom bots), Subreddits, and dedicated forums, tailoring each space to mid-core and hard-core audiences.
• Lead and manage a Community Ambassador program, fostering strong relationships to incentivize content creation, event participation, and community engagement.
• Create and schedule social media posts, using analytics tools (e.g., Meta Business Suite, Twitter Analytics, Google Analytics) to monitor performance and refine content strategies.
• Design and produce visual assets (images, short videos, GIFs, etc.) that support social campaigns and maintain brand consistency, using tools like Photoshop, After Effects, or Figma.
• Track competitive activity and social media trends; apply best practices in content creation and recommend new campaign ideas, tools, and platforms to stay ahead of the curve.
• Collaborate closely with Marketing Managers to expand the game's social presence and contribute meaningfully to overarching marketing campaigns with coordinated social initiatives.
• Work cross-functionally with Player Support and Development teams to address player concerns, improve sentiment, and deliver a better overall player experience.
• Manage multiple projects simultaneously, ensuring timely and effective execution across teams using Agile workflows and tools like Jira, Trello, or Notion.

This position reports to the Community & Social Senior Manager and works closely with Marketing, Creative and Product functions. 

Skills And Requirements 🌟

• +3 years of experience in the industry, with at least 1 year specifically focused on engaging mid-core and hard-core audiences (Must).
• Native or high level English verbal and written communication skills (Must).
• Past experience as a content creator (Nice to have).
• Strong writing and interpersonal skills.
• Passionate about online communities, mobile gaming, and industry trends.
• Experience managing groups of moderators on Discord and other platforms, ensuring effective communication and community guidelines.
• Proven experience in managing a Community Ambassador program, maintaining relationships with ambassadors to drive content creation and community engagement.
• Past experience with live streaming, VIP programs, in-game player engagement, live events, and direct player interactions, as well as mitigating community-related issues, is a bonus.
• Coordination and planning of live events for the player community, including regular and/or VIP players.
• Experience leading Social Media and Community strategies for different games, with the ability to manage multiple games and projects simultaneously.
• Familiarity with Project Management, with an Agile approach, ensuring efficient project execution and team collaboration.
• General knowledge of community engagement: from social media networks (Facebook, Twitter, Instagram, Discord, Reddit, YouTube, Twitch, Snapchat, TikTok) to in-game guilds and alliances, live streaming, social influencers, and VIP relationships.
• Proactive approach: Keep a pulse on trends and player feedback to ensure an excellent game experience.
• Analytical: focused on making data-driven decisions and analyzing game impact.
• Familiar with social publishing & listening tools, such as Spredfast, Sprout Social, Hootsuite, etc.
• Completed Bachelor’s Degree in Communications, Marketing, Psychology, or another relevant field.

📍 Location: This position is based in Spain. 

Interested? We would love to hear from you. Just send us your resume and cover letter (both in English) below (and tell us about your passion for mobile and/or free-to-play games!) 

Why You’ll Love It At Tilting Point ✨

• An open, collaborative, scrappy, and inclusive culture
• A competitive financial package based on location
• 100% flexible remote-work policy and an office available at your own convenience in Barcelona, Spain
• Unlimited Vacation Policy, on top of the 23 official vacation days per year
• Private Health Insurance Plans
• Meal, Public Transport, and Wellness monthly allowance
• Wellbeing platform for therapy and coaching
• 'Birthday' Day-off
• Flex-Retribution Program for Childcare and Public Transportation
• Home-office bonus & WFH setup support
• Additional Country Day(s)-off, on top of the regular Bank Holidays
• Training & Development support and opportunities
• Sabbatical program for your 5th and 10th anniversary at Tilting Point