At Tilting Point we combine data, technology, talent, and groundbreaking marketing to scale games to success.

We are currently seeking a Player XP Team Lead to lead the Community, Social Media and Customer Support Team across all Tilting Point studios, reporting directly to the VP of Product.

As the Player XP Team Lead, you will work closely with Community Managers, Customer Support Managers, Game Teams, Marketing, Tech & Data in crafting and delivering best-in-class player experience.

You'll stay ahead of the competition and have an in-depth understanding of this fast moving and rapidly changing mobile gaming space. You'll manage a team of community and customer support experts and partner with teams across the business to craft strategies, capitalize on market opportunities and launch new high impact initiatives.

Your Future at Tilting Point

Lead our community and customer support teams; Set team goals and oversee the execution of community, social and CS plans
Develop and champion new community programs such as VIP, live streaming, direct in-game interactions with players.
Develop strategic plans to grow gaming communities across our portfolio of games (B2C); Prioritize initiatives that positively impact game engagement, retention, acquisition and monetization
Contribute to go-to-market plans with strong player-centric vision and best-in-class launch and post-launch operations
Analyze the impact of initiatives on game KPIs and develop new plans based on data and player feedback
Monitor competitive activity and social media trends, constantly evaluate the market; Incorporate best practices in overall content strategy, monitor player sentiment and make necessary shifts to adapt to the changing market and player needs
Monitor CS KPIs and SLAs
Propose new internal tools or adopt 3rd party tools to streamline processes and measure impact of the team’s initiatives

Your Skills & XP

Passionate about player communities, mobile gaming and industry trends
Independent thinker with leadership and influencing skills.
Excellent writing, interpersonal and presentation skills
Exceptional problem-solving skills; Able to focus on multiple tasks and effectively set priorities among projects while managing time with judgement.
Analytical: focused on making data-driven decisions and analyzing game impact
Excellent project management skills
Embody world-class service
Broad knowledge of community engagement: from social media networks (Facebook, Twitter, Instagram, Discord, YouTube, Twitch, Snapchat, TikTok) to in-game guilds and alliances, live streaming, social influencers, and VIP relationships
Broad knowledge of Customer Support: deep understanding of CS KPIs, tools and procedures
Experience in handling Executive escalations
Completed Bachelor's Degree in Project Management, Communications, Marketing, Psychology or another relevant field
3+ years of experience in the industry of video gaming, gaming, media.

Our Benefits

Hybrid work-from-home policy: mix work-from-home and work-from-office based on your team and personal preference
Flexible Working Hours
Unlimited vacation days
Private Medical Insurance for you and your family members with no copay (DKV Integral Elite)
Lunch Voucher, 11€ per working day (Ticket Restaurant)
Drinks, Nespresso, Fruits and healthy snacks at the office
Regular team events and celebrations
Relocation Support
Spanish and English language lessons

Interested? We would love to hear from you. Just send us your resume and cover letter (both in English) below (and tell us about your passion for mobile and/or free-to-play games!)

Direct applicants only – No agencies/headhunters please.

Tilting Point provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.

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