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Customer Success Manager

Miami

Tilting Point is looking for a self-motivated and proactive Customer Success Manager to join our growing team! The ideal candidate believes in personalized service and values accessibility and a personal touch when it comes to cultivating business relationships. Attached to quality and performance, the Customer Success Manager will be the heart of the Tilting Point business – managing some of the top game developers in the world!

This role oversees the lifecycle of customers including on-boarding, education and training, identifying opportunities, and ensuring developer partner’s retention and renewal. This role will require you to become an expert of the Tilting Point services, tools, and mobile game industry. This is a crucial role for Tilting Point, Customer Success Managers work with Business Development, User Acquisition, Growth and Product teams to continually improve and innovate new services, tools, and processes based on customer feedback and needs.

Tilting Point offers a wide variety of benefits and perks including medical/dental/vision coverage, 401k with employer match, wellness stipends, unlimited PTO, inclusive and fully paid parental leave and much more!

Your Future at Tilting Point

  • Be a primary face, voice, and point of contact for Tilting Point’s customers throughout the lifecycle from onboarding, adoption, advocacy and renewal
  • Develop customer relationships, ensuring they understand our services and we understand their goals
  • Work closely with customers to understand their business challenges and recommend creative strategies to increase value with Tilting Point
  • Provide training and education on our services and tools through demos and custom guides.
  • Collaborate with customers during the onboarding process to integrate their data platforms into Tilting Point’s systems
  • Coordinate all Tilting Point teams to deliver the best in class Publishing services on the market
  • Assist with assigning JIRA tickets and managing tasks for the UA team and developers
  • Monitor and manage customer health to proactively identify customer issues and needs and address to the delight of the customers

Your XP & Skills

  • 1-3 years experience in customer-facing customer success, account management, or business development roles in gaming/software/advertising industry
  • Excellent organizational and note keeping skills
  • Expert with Google Suite and Microsoft Office
  • Familiar with Asana, JIRA, Monday, or other project management software
  • Experience presenting to external stakeholders and make them feel comfortable
  • Passionate about video games

Interested? We would love to hear from you. Just send us your resume and cover letter below (and tell us about your passion for mobile and/or free-to-play games!) 

Direct applicants only – No agencies/headhunters please. 

Tilting Point provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.

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When you apply to a job on this site, the personal data contained in your application will be collected by Tilting Point Media, LLC (“Controller”), which is located at 521 5th Ave, New York, NY 10175, and can be contacted by emailing jobs@tiltingpoint.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which interests include the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the Controller’s agreements with its data processors, including Greenhouse Software, Inc. You can obtain a copy of those standard contractual clauses by contacting us at jobs@tiltingpoint.com

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